Where to get help
Email is the front door: support@reitexter.com. Most of what comes through it is one of four things — a message that didn’t deliver, registration still sitting in review, a contact who replied STOP, or a wallet charge you want explained — and the Help Center answers all four in writing.
02.1
One address for all of it — setup, billing, a number stuck in registration, a campaign that stopped sending. Include the three details below and you'll usually save yourself a round trip.
Write to support02.2
Help Center
The questions this product actually generates, answered in full: why a message didn't deliver, what 10DLC registration is and why it takes days, what happens when someone replies STOP, and how the prepaid wallet is charged.
Read the Help Center02.3
Learn, inside the app
Learn is one of the twelve tools in the nav, not a separate site. Short walkthroughs of Chat, Campaigns, Numbers, Auto-Replies and the rest, sitting one click from the thing they explain.
Start a free trial02.4
Account and data requests
Closing your account or asking for your data back doesn't need a ticket — there are pages for both, and the privacy policy spells out what is kept and for how long.
Account and data optionsMake it one round trip
Three details turn "it didn’t work" into something that can actually be looked up
03.1
The sending number
Which of your reitexter numbers it went out from. Registration and filtering are both per-number.
03.2
One recipient
A single example number is enough. Send more only if you're describing a pattern.
03.3
Roughly when
Date, time and your time zone. Delivery records are timestamped, so this is what finds them.