Delete Your Account

Instructions for permanently removing your reitexter account

Last Updated: February 15, 2026

Important Notice

Account deletion is permanent and irreversible. Before proceeding, please ensure you have exported any data you wish to keep. Once your account is deleted, we cannot recover your information.

We understand that circumstances change, and you may need to delete your reitexter account. This page explains the account deletion process, what happens to your data, and how to proceed.

Before You Delete Your Account

Please consider the following before requesting account deletion:

  • Active Subscriptions: Plans are purchased through the App Store or Google Play, so they must also be cancelled there — deleting your reitexter account does not cancel an Apple or Google subscription on its own, and you will not receive a refund for the remaining period.
  • Prepaid Balance: Any unused message credits on your balance are forfeited. They are prepaid usage, not a stored-value account, and cannot be transferred or refunded.
  • Your Phone Numbers: Every phone number on the account is released back to the carrier and cannot be recovered. Anyone who replies to one after that will not reach you, and your 10DLC brand and campaign registrations end with it.
  • Team Accounts: If you are the owner of a Scale or Max account, deleting it removes the whole team — every member loses access, and the team's contacts, message history and call history go with it.

Export Your Data First

Deletion is permanent, so ask for a copy of your data first if you want to keep any of it:

  1. Email privacy@reitexter.com from the address you registered with, with the subject line "Data Export Request"
  2. Tell us what you want: your contacts, your message and call history, or everything
  3. We verify the request against your registered email address and send the export back to it

Exports are provided in a standard, portable format (CSV). Requests are handled within 30 days, and normally much sooner.

How to Delete Your Account

Account deletion is handled by our privacy team, by email:

Email Request

Send an email to privacy@reitexter.com from the address your account is registered to, with the subject line "Account Deletion Request" and include:

  • Your registered email address
  • Your full name as it appears on your account
  • Reason for deletion (optional)

Sending from your registered address is how we verify the request. If you cannot, we will ask you for other information that matches your account before we delete anything — we will never ask for your password.

What Happens After Deletion

Immediately Deleted:

  • Account access and credentials
  • Profile and business profile information
  • App preferences and settings
  • Phone numbers, released to the carrier

Deleted Within 30 Days:

  • Contacts, groups, tags and custom fields
  • Message, call and campaign history
  • Recordings, voicemail greetings and picture attachments
  • Templates and automatic replies

Retained for Legal Compliance:

  • Billing records for your subscription and prepaid balance (up to 7 years)
  • Carrier registration records held by the registries, which are not ours to erase
  • Fraud prevention records

Cannot Be Recovered:

  • Your phone numbers, once released
  • Unused message credits
  • Your 10DLC brand and campaign approval — a new account starts that review again

Processing Timeline

Account deletion requests are processed as follows:

  • Acknowledgment: Within 3 business days
  • Verification and Processing: Within 5 business days of a verified request
  • Data Purge: All associated data is permanently deleted from our systems within 30 days

You will receive a confirmation email once your account has been successfully deleted.

Reactivating Your Account

Once your account is deleted, it cannot be reactivated. If you wish to use reitexter again in the future, you will need to create a new account. Your previous data will not be available, and you may need to use a different email address if your original email was associated with a deleted account.

Need Help?

If you're experiencing issues with reitexter that are prompting you to delete your account, we'd love the opportunity to help resolve them. Our support team is available to assist you with:

  • Technical issues or bugs
  • Billing questions or concerns
  • Feature requests or feedback
  • Account access problems

Contact us at support@reitexter.com before making your final decision.

Contact Us

For questions about account deletion, please contact us:

We respect your decision to delete your account and are committed to handling your request promptly and securely.